Wholesale

To avail wholesale pricing, please contact us through the provided form / chat on our online store. We offer special pricing for wholesale orders, and our team will be happy to provide you with a quote based on your specific requirements. :)

• Shipping: Shipping is calculated individually for each order based on the destination and weight of the order. The exact shipping cost will be determined during the checkout process, and it may vary for each order.
• Packaging: Orders are sent in bags and packed in a sturdy cardboard box to ensure safe and secure delivery. The packaging is designed to protect the chalk and clay products during transit, minimizing the risk of damage.
• Shipping Method: Orders are shipped via mail, using a reliable shipping service. The specific shipping carrier and method may vary depending on the location and size of the order.
• Ordering Process: To place a wholesale order, simply fill out the form available on our online store with your contact information, order details, and any special requests. Our team will review your submission and provide you with a personalized quote, including the wholesale pricing and shipping costs. Once the quote is accepted, we will process your order and send you an invoice for payment. Upon receiving payment, we will pack and ship your order promptly.
• Payment: We accept various forms of payment for wholesale orders, including credit cards, bank transfers, and other mutually agreed-upon methods. Payment details will be provided in the invoice sent to you upon acceptance of the quote.
• Dispatch Time: We strive to dispatch orders as quickly as possible, but please note that bulk orders may take a little longer. On average, it takes 3-5 business days from the moment of payment for the order to be dispatched. We appreciate your patience and understanding.

Incorrect Address & Returned Parcels

Please ensure that all shipping information provided at checkout is accurate and complete. Our shipping labels are generated automatically based on the details submitted by the customer, and we are not responsible for errors in the provided address.

If a parcel cannot be delivered due to an incorrect or incomplete address and is returned to us, we are only able to issue a partial refund. Original shipping costs are non-refundable, as they are not reimbursed to us by the postal service.

If you would like the order to be re-shipped, additional shipping fees will apply.

Shipping & Delivery Notice

Please note that delivery times provided are estimates and may vary depending on destination and local conditions. In the event of unforeseen circumstances beyond our control — including but not limited to customs inspections, import restrictions, postal service delays, transportation disruptions, or other force majeure events — delivery times may be significantly extended and, in some cases, become indefinite.

We are not responsible for delays, holds, losses, or additional charges caused by customs authorities or shipping carriers. The buyer is fully responsible for complying with their country’s import regulations and for any duties, taxes, or customs-related procedures.

If a parcel is delayed, held, or not delivered due to circumstances beyond our control, we cannot guarantee a refund or replacement. However, we will always do our best to assist and provide any available information to help resolve the situation.

Thank you for considering a wholesale order with our chalk and clay store. We strive to provide high-quality products and excellent customer service for all our wholesale customers. Please feel free to contact us through the form on our online store for further inquiries or to request a quote for your wholesale order.