FAQs
What payment methods do you accept?
We accept a variety of payment options including PayPal,Visa, MasterCard, Apple Pay, and Google Pay.
How much does shipping cost?
We offer free shipping to most countries in the world on all orders. United States, Canada, the United Kingdom,Europe and most other countries get free shipping. BUT: due to the varying distribution of tariff zones across the world, there are some countries that will incur a shipping fee of 10$. This fee is necessary to cover the additional costs associated with shipping to these locations. You can see this list here .
What about taxes?
Depending on the laws of your country, you may be required to pay additional taxes, customs duties, or other fees upon receiving your order. These charges are the responsibility of the buyer and are not included in the price of the product or shipping fees. More information in our Tax Policy.
How long does shipping usually take?
Typically, orders shipped to the United States, Canada, the United Kingdom, and Europe arrive within 7-19 business days, while orders shipped to other countries may take up to 30 days to arrive.Learn more about our shipping policy.
What is your return policy?
Click here :)
How do I track my order?
There are many sites for tracking packages, here is one of them
OrderTracker .
Can I cancel my order after it has been placed?
You can cancel your order within half an hour from the moment of order by contacting us by email uachalks@gmail.com
How do I contact customer service if I have an issue with my order?
Fill out the form Contact Us or email us directly uachalks@gmail.com
Are you open to cooperation / wholesale?
We are open to all proposals for cooperation. Check out our wholesale page. Contact us and we will answer your questions :)
Incorrect Address & Returned Parcels
Please ensure that all shipping information provided at checkout is accurate and complete. Our shipping labels are generated automatically based on the details submitted by the customer, and we are not responsible for errors in the provided address.
If a parcel cannot be delivered due to an incorrect or incomplete address and is returned to us, we are only able to issue a partial refund. Original shipping costs are non-refundable, as they are not reimbursed to us by the postal service.
If you would like the order to be re-shipped, additional shipping fees will apply.
Shipping & Delivery Notice
Please note that delivery times provided are estimates and may vary depending on destination and local conditions. In the event of unforeseen circumstances beyond our control — including but not limited to customs inspections, import restrictions, postal service delays, transportation disruptions, or other force majeure events — delivery times may be significantly extended and, in some cases, become indefinite.
We are not responsible for delays, holds, losses, or additional charges caused by customs authorities or shipping carriers. The buyer is fully responsible for complying with their country’s import regulations and for any duties, taxes, or customs-related procedures.
If a parcel is delayed, held, or not delivered due to circumstances beyond our control, we cannot guarantee a refund or replacement. However, we will always do our best to assist and provide any available information to help resolve the situation.